Emergency medical air transport that helps patients reach hospital promptly — ICU-level equipment and skilled medical teams, for both domestic and international transfers.
If this is a medical emergency, please call +91 99102 34997 rather than using the enquiry form. Our 24-hour emergency response team begins working on aircraft, crew and clearances from the moment the call connects.
ExcelJet provides emergency air ambulance services for patients who need to reach specialist care that is not available where they are. Aircraft are configured as flying intensive care units and staffed by teams qualified to manage a critical patient at altitude, not simply to accompany them.
We arrange seamless patient transportation to and from hospitals, clinics and specialised care facilities globally, with real-time communication maintained with families and treating medical professionals throughout the transfer.
A 24-hour emergency response guarantees that our medical evacuation team is always ready — including nights, weekends and public holidays.
Aircraft equipped with ventilators, cardiac monitors and emergency drugs, configured for the specific clinical needs of the patient.
Certified physicians, paramedics and critical care nurses who are trained in the physiology of in-flight patient care.
Operations across multiple countries with genuine bed-to-bed service — hospital bed of origin to hospital bed of destination.
Medical clearances and travel permits handled, with coordination between hospitals, embassies and ground ambulance services.
Real-time updates to families and treating clinicians at every stage of the transfer, so nobody is left waiting without information.
Each stage runs in parallel wherever possible — the aircraft is being arranged while the medical assessment is still under way.
We take the patient's condition, current location and destination, and begin sourcing immediately.
Our medical team liaises with treating clinicians to confirm fitness to fly and the equipment required.
Medical clearances, travel permits, ground ambulances and receiving hospital admission are coordinated.
The patient travels bed to bed under continuous medical supervision, with families kept updated.
Air ambulance transfers are arranged for patients whose condition, location or required treatment makes commercial travel unsafe or impossible. Some are emergencies measured in hours; others are planned repatriations arranged over several days.
Our emergency team begins work the moment the call connects, and aircraft, medical crew and clearances are progressed in parallel. Actual timing depends on the patient's location, aircraft availability and — for international transfers — the permits and medical clearances required by the countries involved. We give you a realistic timeline on the first call rather than an optimistic one.
In most cases one accompanying relative can travel, subject to the aircraft configuration and the space required by the medical team and equipment. For a critically ill patient on full ICU configuration, seating may be limited — we confirm this when the aircraft is assigned.
Yes. Bed-to-bed service means we coordinate with hospitals at both ends, arrange ground ambulances, and hand the patient over with a complete clinical record. Where embassies or insurers are involved, our team works with them directly on the required documentation.
Many international health and travel policies include medical evacuation cover, but terms vary widely and pre-authorisation is usually required. Provide your policy details when you call and our team will liaise with the insurer while the transfer is being organised — though we will not delay a clinically urgent movement waiting on paperwork.
Not always. Cabin altitude affects certain conditions, and some patients need to be stabilised before a transfer is safe. Our medical team assesses fitness to fly with the treating clinicians, and will recommend delaying or re-planning a transfer where that is the safer course.
The information on this page describes our transport service and is not medical advice. Decisions about a patient's fitness to fly are made by qualified clinicians on a case-by-case basis.
Our emergency line is answered 24 hours a day, every day of the year.
